Once you activate your subscription, you'll get access to a design queue where you can request as many tasks as you want—those tasks are then worked through one by one.

You can add tasks to your design queue using our brief template. The more details included in the brief, the more accurate your design.

Absolutely! If you want to pause just get in contact and request a subscription pause. We'll pause work at the end of your current billing cycle, and you can pick back up whenever you're ready.

No problem! Our subscription includes unlimited revisions to any design task. If you’re not happy with a task, we'll continue to revise it until you're 100% satisfied.

No problem! We offer a free introduction call where we learn more about your design needs and map out tasks to meet your goals. If, at any point throughout your subscription, you’d like to brainstorm, just add a task titled strategy chat, and we’ll arrange a time to meet.

Once subscribed, you're able to add as many tasks to your queue as you'd like and they will be delivered one by one.

Design tasks are completed one at a time and most are ready for review in two business days or less.

More involved requests are often broken down into multiple tasks, for example branding projects follow our visual identity process, where we work with you, tailoring the tasks included to suit your needs.

We do not offer refunds. However, our subscription includes unlimited revisions. If you’re not happy with a design task, we'll continue to revise it until you're 100% satisfied.

No. When working with creative agencies or freelancers, it is common to be charged a fee if you want original design files. We design mostly in Figma and Adobe Suite and happily provide our working files free of charge.

Yes. Our subscription covers a wide range of design offerings; however, if your project needs extend beyond these, for example, into copywriting or digital development, we can curate a shortlist of freelance talent from our extended studio network to create a custom project team.

Hiring is always an option; however, the annual cost of a full-time senior designer ranges from $80,000 to well over $100,000. In addition, if you don’t always have enough work to keep them busy year-round, you're left paying for time you can’t utilise. With our service, you’re able to pause and resume your subscription as often as you need and don’t have the commitment and expenses of hiring.